Internet of Things Operations: IoT Service Level Agreements (SLA)

Internet of Things (IoT) Operational Support System (OSS) areas are many and varied, ranging from device provisioning and management to data capture and surveillance about devices, network, etc.  IoT OSS is part of IoT Operations, which includes key functional areas such as IoT Data Management.

One key emerging area for IoT OSS is Service Level Agreements (SLA).

In the most basic terms, an SLA represents a description of the service being provided and how they shall be provided in terms of meeting certain important factors including, but not limited to, the following:

  • Consequences and Expectations (e.g. when SLA expectations are not met)
  • Exception Clauses or Constraints (e.g. when SLA does not apply such as force majeure)
  • Monitoring and Reporting SLA (including means by which communication shall occur)
  • Processes and Procedures (such as for reporting issues/problems)
  • Reliability (e.g. percentage uptime and other measurements)
  • Responsiveness (e.g. how quickly various issues will be resolved)

It is important to note that the above SLA factors are all of a general nature and that SLAs within the IoT universe will have their own set of very specific issues.

What are the market drivers for IoT SLAs?

SLAs will become increasingly important in the IoT ecosystem, especially as the need for inter-system orchestration and mediation reaches its third stage, which will encompass a high degree of inter-company and inter-industry data exchange.


Market Drivers for IoT Service Level Agreements

IoT SLAs will have a profound impact across many industry verticals in terms of productivity gains and other important metrics.


Internet of Things (IoT) Service Level Agreements: Market Outlook and Forecast for IoT SLAs 2017 – 2022 evaluates SLAs in IoT including focus areas, expectations, and market outlook. The report includes global and regional IoT SLA forecasts by industry vertical, segment, and type of SLA for 2017 – 2022.

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More Information

For more information and other topics see the Mind Commerce Knowledge Center

For Mind Commerce IoT SLA report(s), see:

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